If a purchase does not appear in your game, the easiest way to restore it is by tapping the "Restore Purchases" button in the Settings Menu. Alternatively you can force-quit the app then restart it and then try again. If there still seems to be a problem or if you need a refund, please contact our support team here.
In some cases it is possible that our ad-network has troubles finding a video-ad to show to you. If you want to watch more ads make sure you have a stable internet connection first. Quitting and Restarting the app will probably solve the problem by resetting your viewing-history thus checking all the ads again for suitability to your advertisement ID. As a last resort, we would recommend to reset your Advertisement ID.
To reset your Google Advertisement ID, go to your phone's settings --> Google --> Ads and tap on "Reset Advertising ID".
To reset your Apple Advertisement ID, go to your phone's settings --> Privacy --> Advertising and tap on "Reset Advertising ID".
Synchronization errors occur if there is a time difference between the local savegame on your device and the cloud save-game. If you keep receiving this error message, make sure to manually save your game, especially if you intend to play on multiple devices.
If you receive an error message we recommend to make sure that you have a stable internet connection. Once a stable internet connection is established please wait 15 seconds and then force-quit/restart the app.
If you are experiencing difficulties that cannot be solved by these steps, please reach out to our support team here.
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